Nyheter / Dokumentasjon / Serverpark / Veeam Backup and Replication

Veeam Backup and Replication

Support

Dersom det trengs support så gjøres det ved å gå til:

http://www.veeam.com/support

Evt. kan man sende epost til:

support@veeam.com

Vi har Premium Support og det skal innebære 24x7 support. De har 4 nivå:

Severity 1 is an issue that results in an enterprise-wide failure, a critical application being unusable or data being unrecoverable, corrupt or lost.
Severity 2 is an issue that restricts the software or certain features from being used as designed.
Severity 3 is a partial non-critical loss of functionality with the software remaining useable.
Severity 4 is a cosmetic issue, general usage question, or feature request